These Terms of Use (“Terms”) govern your access to the website changecollaboration.com (the “Site”), operated by Change Collaboration LLC (“Change Collaboration,” “we,” “us,” or “our”). By using the Site, you agree to these Terms. A checkout, receipt, work-start notice, or signed agreement may describe the scope, price, timing, deliverables, and other facts for a particular purchase. A signed agreement controls where it addresses the same subject and conflicts with these Terms. A transaction disclosure identifies the purchase facts but does not replace our Privacy Policy or create a second general policy. Nothing in these Terms limits a right that cannot lawfully be waived. For purposes of these Terms, the Site also includes Change Collaboration-operated subdomains, portals, assessments, diagnostics, applications, and other online services.
Informational purpose
The Site, articles, and OCM Intelligence dashboards provide general information and perspective. They are not legal, tax, financial, employment, cybersecurity, or other regulated professional advice, and they are not a substitute for advice based on your organization’s specific facts. Information may be revised as evidence changes. Articles and case studies may discuss third parties based on documented experiences, source materials, and information available at publication. References do not imply affiliation, sponsorship, or endorsement, and any analysis reflects Change Collaboration’s perspective.
No client relationship or guaranteed outcome
Using this Site, submitting a form, joining the email list, or receiving a response does not by itself create a consulting, partnership, joint venture, coaching, fiduciary, or other relationship. It does not represent or imply any agreement or commitment to enter into any business relationship, or to expend funds or other resources in the development of products or services. The Company is not precluded from independently pursuing activities similar to or in competition with any business concept, service, product, or opportunity discussed through the Site.
Organizational change outcomes depend on many conditions, and we do not guarantee a particular result.
Business Concepts
The Business Concepts section of the Site allows potential businesses, services, products, or commercial opportunities to be captured before anyone commits to pursue them. A Business Concept record may identify who raised an idea, who was invited to participate, what action was requested, a response deadline, what contribution actually occurred, and whether the Business Concept was later pursued collaboratively, independently, parked, or closed.
Proposing, discussing, or expressing interest in a Business Concept does not by itself create ownership, a partnership or joint venture, an obligation to proceed, or a right to future work developed by another party.
Adding a Business Concept does not create a commitment to develop it, establish ownership in a future business, authorize spending, or change existing priorities. Business Concepts advance when the people involved agree on the opportunity, priority, contributions, economics and next validation step.
Business Concepts may be explored collaboratively or independently depending on participation and subsequent agreements. Ownership of work product, methods, technology, frameworks and other intellectual property developed from a concept is determined by who develops it and any applicable written agreement.
Business Concepts can be proposed freely. A proposal does not obligate either party to act and does not by itself create joint ownership.
You understand that you are solely responsible for the Business Concepts you propose. You represent that you have all necessary rights to your Business Concepts and that you’re not infringing or violating any third party’s rights by posting it.
By posting Business Concepts through our Site, you grant us a license to use it. You agree that we may independently evaluate or pursue an opportunity using your Business Concept. By posting your Business Concept, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of the Business Concept. You agree not to assert any moral rights or rights of publicity against us for using your Business Concept. You also recognize our legitimate interest in using it, in accordance with the scope of this license, to the extent your Business Concept contains any personal information.
We have great respect for intellectual property rights, and are committed to following appropriate legal procedures to remove infringing content from the Site. If content that you own or have rights to has been posted to the Site without your permission and you want it removed, please contact us. If your Business Concept is alleged to infringe another person’s intellectual property, we will take appropriate action, such as disabling it if we receive proper notice or terminating your account if you are found to be a repeat infringer. We’ll notify you if any of that happens.
You agree not to post any Business Concept that is abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive or in violation of the Terms. You also agree not to post any content that is false and misleading or uses the Site in a manner that is fraudulent or deceptive.
Service materials and permitted use
This section applies to service inquiries, questions, assessment responses, uploaded client materials, and service deliverables. They are not Business Concepts merely because they are submitted through the Site, and the Business Concepts license does not apply to them. You retain ownership of materials you submit. You authorize Change Collaboration and its service providers to process those materials as reasonably necessary to provide, secure, and support the service, subject to the Privacy Policy and any signed agreement. Public use of identifiable service materials, submissions, testimonials, or participant information requires separate optional permission.
Change Collaboration retains its preexisting intellectual property and independently developed materials. Unless a signed agreement states otherwise, a purchaser receives a limited, nonexclusive license to use delivered materials internally for the purpose for which they were purchased. External publication, resale, sublicensing, or creation of a competing service is not included.
Intellectual property and permitted use
Unless otherwise stated, the Site’s original text, design, graphics, organization, and other materials are owned by or licensed to Change Collaboration and are protected by applicable law. You may view and share links to public pages for lawful, noncommercial purposes.
You may not reproduce Site content, remove attribution, sell or republish materials, use them to build a competing offering, or access, copy, disclose, or misuse nonpublic proprietary materials without written permission of the Company. You also may not use Site content or outputs to train, fine-tune, benchmark, evaluate, or develop an AI or machine-learning system, or systematically query or extract outputs to reproduce the Company’s proprietary materials or services, without written permission of the Company.
Acceptable use
Do not interfere with the Site, attempt unauthorized access, submit unlawful or harmful material, misrepresent your identity, scrape the Site in a way that disrupts service, or use the Site to violate another person’s rights. For restricted areas, do not share access credentials or verification codes, provide access to an unauthorized person, or disclose nonpublic portal materials except as authorized.
External links and services
The Site links to research sources and third-party services, including payment and client-portal services. We do not control third-party content, availability, security, or privacy practices. A link is provided for convenience and does not imply endorsement of every statement or service on the linked Site.
Purchases, delivery, cancellation, and refunds
The description presented before purchase or in a signed agreement identifies the service and included deliverables. Unless the order states otherwise, a delivery period begins after payment is confirmed, required information is complete, and Change Collaboration accepts the work. Missing or delayed customer information pauses the delivery period. We will explain what is missing and provide a revised date when the period restarts.
The rules below apply unless a signed agreement specifies a different rule, subject to nonwaivable rights. You may cancel for a full refund before customized work begins. After customized work begins, we will stop discretionary new work promptly after cancellation and refund any unearned prepaid amount, less the agreed value of completed milestones and any preapproved, nonrecoverable outside expense. If we cannot deliver an agreed service, you may accept a specific revised date or receive a refund for the undelivered portion. If an indivisible deliverable has not been delivered, the default remedy is a full refund.
After 30 calendar days without receiving required customer information, we will offer a restart date or cancellation with a refund of the unearned portion. A paid purchase does not silently expire.
A material scope or delivery concern may be reported within 14 calendar days after delivery. We will acknowledge it within two business days and offer a correction within five business days or another agreed date. If we cannot provide the agreed correction, we will refund the affected portion. This operational review period does not limit nonwaivable legal rights.
Refund requests may be submitted through our public contact form. Provide the purchase reference and enough information to locate the order; do not provide payment-card details. We will acknowledge the request within two business days. Approved refunds are initiated within five business days and normally returned to the original payment method. A financial institution may need additional time to post the credit. We do not deduct a processing fee from an otherwise full refund. A service credit may be offered as an option, but it is not the sole remedy when a refund is due.
“Business day” means Monday through Friday, excluding U.S. federal holidays, using Eastern Time. A request received after 5 p.m. Eastern Time is treated as received the next business day.
Scheduled sessions
A scheduled session may be cancelled or rescheduled at least 24 hours before its start. One timely reschedule is included. We also allow one courtesy reschedule for an emergency or first late cancellation or missed session. After that courtesy, a late-cancelled or missed reserved session may apply. If Change Collaboration cancels and a replacement time is not acceptable, the customer may choose a replacement credit or a full refund.
Question-based and automated services
Automated processing may begin immediately after we accept a submitted question. For a one-time question purchase, an unused question credit is refundable before acceptance and, after acceptance, only if processing has not begun. If we cannot deliver the purchased response, the customer may choose a refund or restoration of the question credit. A response that identifies uncertainty, disagrees with a premise, or recommends a different next step is not defective for that reason alone.
Subscriptions
A subscription's price, included use, billing interval, and rollover rules are shown before purchase. A monthly subscription renews automatically each month until cancelled. You may cancel before the next renewal through the subscription-management control in your account or receipt, or through our public contact form. Cancellation stops the next charge, and access continues through the end of the paid billing period. Unless required by law or due to a duplicate charge or material nondelivery, cancellation does not create a partial-period refund.
Before payment, we disclose the recurring price, billing interval, included use, credit expiry, and cancellation method and obtain affirmative agreement to recurring billing. We provide a confirmation that retains these purchase facts and the cancellation method. We will provide any renewal reminder or acknowledgment required by applicable law. We will give advance notice of a price increase or material reduction in included use before it applies to a future renewal. A failed payment may pause access but does not create a new subscription term.
Availability and disclaimers
We work to keep the Site accurate and available, but it may contain errors, become temporarily unavailable, or include information that is later superseded. To the extent permitted by law, the Site is provided “as is” and “as available,” without warranties of uninterrupted availability, accuracy, fitness for a particular purpose, or noninfringement.
No Warranties
OUR SERVICES ARE PROVIDED “AS IS” AND WITHOUT ANY KIND OF WARRANTY (EXPRESS OR IMPLIED). WE ARE EXPRESSLY DISCLAIMING ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY WARRANTIES IMPLIED BY A COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE.
WE DO NOT GUARANTEE THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) THE SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL MATERIALS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR EXPECTATIONS. YOU USE THE SERVICES SOLELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. These disclaimers do not remove an express delivery, correction, cancellation, or refund obligation stated in these Terms or a signed agreement, or a right that cannot lawfully be waived.
Liability Limits
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE COMPANY, NOR ITS MEMBERS, OFFICERS, AND EMPLOYEES SHALL BE LIABLE TO YOU FOR ANY LOST PROFITS OR REVENUES, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS. IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY FOR ANY DAMAGES EXCEED ONE HUNDRED ($100) US DOLLARS (USD). SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Changes and questions
We may update these terms as the Site changes. The effective date above will identify the latest revision. Questions about these terms may be sent through our contact form.